The Problem: The local fresh produce store, Farmer’s Outlet, experienced problems with its refrigeration system that caused products to spoil quickly.
The Solution: N.E.T. R., Inc. found a poorly installed refrigeration system in desperate need of repairs. Mike and his team removed the bad equipment and replaced it to get the store up and running quickly.






After some research, they found that N.E.T.R., Inc. has done many refrigeration installations throughout Boston and the surrounding areas, so they knew we’d be able to help them. The many five-start reviews that they read from other customers convinced the owners to call us right away.
Mike told the store owners that the old refrigeration system had not been installed correctly and caused more problems than it was worth. He found that the outdoor condenser had been placed on a wooden pallet, which would not protect it adequately from damage during the winter. Snow and ice can build up on the unit and prevent it from working properly if it is not placed on a proper stand. Mike would need to pour a concrete pad to set the condenser on to protect from the snow.
He also noticed that the unit needed to be programmed and that the condensate drains were in a dismal state. One of the drain fittings was cross-threaded and held up with a screwdriver. Mike informed the owners that the drains would need repiping and proper drainage to an indoor sink. If the condensate drain stayed this way, it would freeze during the winter and ruin the system.
Mike found that both refrigeration cases inside the store needed the power to be run by a licensed electrician and a liquid line solenoid valves installed. All refrigeration piping would need to be replaced for these cases because the existing suction line was much too small. The insulation used for the cases and lines was not the right kind for commercial refrigeration. Mike also recommended that the owners have strip curtains installed on the cases to reduce the humidity and condensation in the summer.
After the piping was removed, a concrete pad was poured behind the building for the condenser unit. The condenser was installed on the pad with a 1-12 inch stand to protect it from the snow.
The store owners were immediately able to tell the difference in the quality and efficiency of their new refrigeration system. The cases cooled to the ideal temperature for their produce, and the outdoor condenser unit was running smoother than before.
The store owners were glad to see that their condenser unit was no longer set up on a wooden pallet, but had been set on a stand and concrete pad. Now, when the winter weather rolls in, they’ll be able to feel confident that the unit will continue to keep their produce cooled inside the store. This refrigeration upgrade will help them to improve product shelf-life and keep serving their customers delicious, healthy produce.
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